About This Course
Customer service is one of the most impactful areas for AI implementation. This practical course teaches you to build AI solutions that improve customer satisfaction while reducing support costs.
You will learn to design conversational AI flows, implement chatbots using no-code and low-code platforms, set up automated ticket routing with AI classification, build AI-powered knowledge bases, and use sentiment analysis to prioritize urgent issues.
The course covers both strategic planning and hands-on implementation, with projects including building a customer service chatbot, creating an intelligent FAQ system, and setting up automated email response drafting. Perfect for customer service managers and business owners looking to scale support operations.
